Duties and Responsibilities:
Description:
- Discover opportunities to create and improve technology products to improve guest experience or internal operations.
- Prioritize opportunities based on data and evidence gathered from varying parts of the business
- Define and create detailed product requirements for use internally and externally
- Proactively lead x-functional team of senior leaders and business teams within Inspire (including Engineering Product Management, Solutions Architecture, Finance, Legal, and Brand teams) to assess and define robust solution requirements
- Lead and manage the development of technology products, through entire product life cycle, from roadmaps to end-of-life and deprecation
- Own the administrative user-experience for all services within your domain
- Manage complex program planning needs, working with product development, technology, training delivery teams
- Define, develop, launch, and oversee quality of robust solution education programs and workshops for different audiences (customers, partners, etc.)
- Define and manage KPIs to evaluate product effectiveness and propose adjustments to improve performance and ensure objectives are met.
Education Requirements:
- Bachelor's degree in Business, Marketing, Computer Science, or related field
Years Of Experience:
- 4+ years of experience of product management practices, agile methodologies, and test-driven development experience.
- Demonstrated thought leadership in solving customer-facing digital experience opportunities.
- Demonstrated experience collaborating with both business and IT to accomplish project objectives
- A proven track record of driving digital innovation and delivering outperformance to stated business goals
Knowledge, Skills, and Abilities:
- Deep understanding of ecommerce business, consumer mindset, digital user experience, digital design frameworks and processes
- Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact
- Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams
- Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post launch performance measurement and management)
- Deep knowledge of agile delivery principles
- Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements
- Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences
- Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges
- Strong project/workflow management, prioritization, and negotiating skills
- Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines
- Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with entrepreneurial spirit
- Self-starter personality who can operate with minimal supervision